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Adding Agents to the System

Last Updated: Dec 30, 2015 11:31AM EST

User Role Type: Agents  

You can add users to the system with the new "Agent" role type. Agents are able to view the calls in the call log that they have answered, and they are also able to make outbound calls.  Each agent can have a receiving number, picture, and schedule of availability. If no schedule is entered, it is assumed that the agent is always available to be part of a queue.

Agents can be part of a call queue and accept calls that way, or you can assign an agent to a call manually using the "set agent" feature in the agent column of the call log.

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