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Receiving number different from number on website

Last Updated: Jan 29, 2016 03:28PM EST

If the phone number on your website is different than your receiving number (the number where your calls are being forwarded to) or if you have multiple business numbers listed on your website, you will want to use website target numbers to tell the system what numbers to look for on your website so that we can replace it with a tracking number. 

Website target numbers are the phone number(s) we should look for on your website to swap to a tracking number. You can have 1 or multiple target numbers for each tracking number. By default, we assume the target number is the receiving number for your tracking numbers. 

There are a few different places/ways in the system to update your website target numbers:  

  • BuyIng new numbers: Whenever you buy new tracking numbers, you will see a new number set up page that allows you to quickly adjust the website target number for the new numbers you are buying. By default, the system will assume the target number is the same as your receiving number but you’ll easily be able to tell the system otherwise on the new number set up page. You can enter 1 target number on this page, but you can add additional targets on the target number page (see below).
  • Manage tracking numbers page: You will see a column “Website Target Number”. You can adjust the website target number for any of your tracking numbers right from this page and this will tell the dynamic tracking code to look for that number on your website.  By default, we assume the target number we should look for on your website is the receiving number for your tracking number unless you tell us otherwise by entering a different target number.
  • Target Numbers Page: In the numbers dropdown, you will see a target numbers option.  You can come here to set additional target numbers for your tracking numbers. The great thing is that you can quickly tell the code to look for multiple target numbers on your website to swap by adding target numbers and assigning the correct tracking numbers to each of them. This greatly simplifies things for websites where you have multiple phone numbers listed that you want to swap to different tracking numbers (but all have the same receiving number).
​For example, here is a scenario to help explain:

If you are a regional business and you have a Maryland number, a Virginia number, and a Pennsylvania number on your website, you would want to add each one as a target number.

Then, you can decide if you want all 3 numbers to swap to the same tracking number or if you want to have 3 sets of tracking numbers so that the numbers are replaced with different, local numbers to those states.

If you want all 3 numbers to be swapped with the same tracking number, then simply go to
target numbers and associate those 3 target numbers to that one tracking number.

If you wish to have 3 different tracking numbers so that the Pennsylvania number is replaced with a PA number etc, then purchase tracking numbers for each state and then go to target numbers and associate the correct tracking number to each of your 3 target numbers. 

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