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  • Accepting Inbound Calls

    Agents in call queues can use the CallTrackingMetrics softphone to accept inbound calls from a computer using ...

    Apr 24, 2017 04:42PM EDT
  • Outbound Dialing

    To make outbound calls on your CallTrackingMetrics tracking numbers, you'll need to use the built-in softphone...

    Apr 20, 2017 03:51PM EDT
  • Assigning an Outbound Number to an Agent

    By default, agents who make outbound calls from the CallTrackingMetrics softphone can select any tracking numb...

    Apr 18, 2017 06:53PM EDT
  • Notes and Call Scoring in the Softphone

    Agents using the softphone for inbound or outbound calls can make notes, edit customer contact information, an...

    Apr 19, 2017 12:49PM EDT
  • Conference Calls and Transfers

    The CallTrackingMetrics softphone can be used for conference calls and transferring calls. These options appe...

    Apr 19, 2017 12:48PM EDT
  • Using the Softphone on Your Mobile Device

    If you use the CallTrackingMetrics softphone interface to make or answer calls, it is possible to configure th...

    Apr 18, 2017 06:32PM EDT
  • Pre-Recorded Outbound Voicemail Messages

    For agents making outbound phone calls using the softphone, CallTrackingMetrics allows you to pre-record messa...

    Apr 20, 2017 02:27PM EDT
  • Auto Dialers

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} The CTM Auto Dialer...

    Apr 19, 2017 12:58PM EDT
  • Softphone Beta

    The Enable Beta Soft Phone button in your Account Settings allows you to opt in to an updated voice back-end t...

    Apr 27, 2017 02:24PM EDT
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