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Call Settings

  • Caller ID Settings

    On the call settings page, you have the option to configure your Caller ID. The Basic CallerID is what is ...

    May 04, 2016 08:31AM EDT
  • After Hours Message for Callers

    If you would like to play a different message to your callers when they call your office after your business c...

    Dec 30, 2015 01:51PM EST
  • Receiving Party Whispers

    You can set up two different types of whispers that the person picking up the phone will hear when a call come...

    May 04, 2016 08:32AM EDT
  • Source Announcement Troubleshooting

    Source announcement whispers can interfere with IVR and voicemail systems on your receiving line. For example...

    May 04, 2016 08:32AM EDT
  • Call Recordings

    Call recordings are included at no additional cost through all of our plans. Calls will be recorded as soon ...

    Feb 16, 2017 05:25PM EST
  • Audio Input Control

    Our audio input control now makes it easy to manage your all of your audio needs. The Control looks like the ...

    Mar 15, 2016 01:13PM EDT
  • Account Audio Access

    You may find that there will be times where you need assistance from the CallTrackingMetrics support team. Som...

    Nov 14, 2016 11:31AM EST
  • Voice Analysis: Transcriptions and Keyword Spotting

    Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scrip...

    May 04, 2016 08:34AM EDT
  • Call Triggers

    Call triggers can be used to automate processes in your account based on specific aspects of a call, such as a...

    Jun 26, 2017 12:31PM EDT
  • Managing Audio Files

    If you prefer not to use the text-to-speech engine to play announcements on your calls, you can upload or crea...

    Apr 17, 2017 04:43PM EDT
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