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Account Maintenance

  • Canceling Your Account

    You can cancel an account at any time by going to the account settings page within the Settings menu. Click t...

    May 04, 2017 03:25PM EDT
  • View Canceled Accounts

    After you cancel an account, you can still view all of the past data for that account and reactivate the accou...

    Feb 23, 2017 08:55AM EST
  • Login Link Expired

    When you are first added as a user to the system, you will get a link to create a password. This link will be ...

    Mar 11, 2016 09:55AM EST
  • Refund Policy

    Should you decide to cancel your account, please contact us at info@calltrackingmetrics.com to request a refun...

    Mar 11, 2016 09:56AM EST
  • Scheduling Invoices

    Within the billing area, you can schedule invoices to be emailed to you at regular intervals that will show yo...

    Mar 11, 2016 10:03AM EST
  • Adding New Credit Card

    You can add additional credit cards for your account by going to Settings > Billing Settings. Click here ...

    May 09, 2017 02:17PM EDT
  • Set Time Zone for Account

    You can update the timezone for your account by going to Settings > Account Settings. This is important a...

    Mar 11, 2016 10:20AM EST
  • Changing Plans

    Click here to follow our built-in guide for changing plans. You can upgrade or downgrade at any time to a dif...

    May 09, 2017 02:20PM EDT
  • Pausing Account

    When winding down an account, you have 3 options, all of which are found on the Account Settings page. Go ...

    May 04, 2017 03:24PM EDT
  • Moving Account

    If you have a customer, or you are a customer, that is moving from one CTM Account to another, we require the ...

    Sep 25, 2015 10:53AM EDT
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