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Call Queues

  • How to Use Call Queues

    Call Queues are found within the numbers menu. From this page you can: Add agents to be part of a queu...

    May 04, 2017 03:24PM EDT
  • Schedules

    You can create schedules for each of your agents, a specific call queue, a voice menu. This will walk you thr...

    Oct 30, 2015 03:57PM EDT
  • Post Call Survey

    At the end of a call if you want to be able to list if a call was converted as a sale or not you will have to ...

    Sep 10, 2014 05:35PM EDT
  • Agent Routing

    Agent routing allows you to choose how we should call each agent. The Call Distribution : How should calls...

    May 04, 2017 03:19PM EDT
  • Agent Routing Rules

    Once you have created AND SAVED your queue you can go back to click on the Agents Routing Rules. You will g...

    May 04, 2017 03:21PM EDT
  • Agent Routing Rules: Concurrent Calls

    The Concurrent Calls says how many calls that one agent can get at a time. You would edit this on the main Ag...

    May 04, 2017 03:21PM EDT
  • Agent Routing Rules: Location Routing

    The Location Routing is used for when you want to geo route your call queue and you might have agents in the s...

    May 04, 2017 03:21PM EDT
  • Agent Routing Rules: Scheduled Routing

    If you have an agent that may be in different queues at different times you may want to create a scheduled rou...

    Nov 14, 2016 03:16PM EST
  • Agent Routing Rules: Limit Based Routing

    The third box is the Limit Based Routing. This is used when you only want to have a specific amount of calls w...

    May 04, 2017 03:21PM EDT
  • Agent Routing Rules: Weighting

    The weighting in the Agent routing rules is based on the concurrent and limited calls the agent can handle. Th...

    Dec 29, 2014 04:09PM EST
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