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Call Log

  • Call Log Details

    The Edit button on the left side of each call in the call log opens an extra panel of call detail for the call...

    Apr 26, 2017 06:44PM EDT
  • Contact Information Panel

    Each call in the call log will display the caller ID information associated with that caller, including the na...

    Apr 26, 2017 02:59PM EDT
  • Visitor Detail Panel

    The Visitor Detail panel in your call log ties into the Session Data column in your call log. When the tracki...

    Apr 26, 2017 04:51PM EDT
  • Scoring Calls

    Post-Call Scoring allows you to customize the Score column of the call log and fine tune the call assessment q...

    Mar 10, 2017 01:40PM EST
  • Using Tags to Organize Calls

    You have the ability to either manually enter tags in for each of your calls or to set up tags to automaticall...

    Apr 13, 2017 12:17PM EDT
  • Blocking Callers

    From time to time, you may receive calls on your tracking numbers from solicitors or spam callers that you wan...

    Feb 23, 2017 11:43AM EST
  • Filters

    You can filter the call log and reports using many different filters. The easiest way to filter however is us...

    Feb 10, 2017 11:41AM EST
  • Call Log Flag

    You may have noticed in your call log, under the Actions column, there is a "Flag" icon. When you click on...

    Feb 16, 2017 08:40AM EST
  • Save a Call Log filter

    The Call Log filter allows you to display specific information you would like to see in the call log. If the i...

    Feb 16, 2017 03:37PM EST
  • Downloading Call Recordings

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    Feb 23, 2017 04:18PM EST
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